Frequently asked
questions
If you have any questions about
France For Families then please check the FAQ section below. If you
can't find what you're looking for then try using the search facility on
our home page.
We've added some new FAQs here
providing information which may be of use whilst you're in holiday in
France:
-
Using French Medical Services
-
Advice on Holidays with Young Children
France For
Families' FAQs - Table of Contents (select item to go to FAQ)
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How do I set up my PC for
optimum viewing of France For Families content?
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What should I do if I have a question about
France For
Families?
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Who or what is
France For Families Limited?
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Does France For Families
accept advertising?
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How can I easily find what I am looking for on the France For Families website?
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What is France
For Families Limited's
Data Protection Policy?
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What compensation can I
get if I am dissatisifed as a result of France For Families advice?
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How do France For Families select the
places they list in this site?
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If I think something should be changed or
added, how can I achieve this?
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How
will I know when something has changed on the site?
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Can we book
holidays through France For Families?
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How
quickly will France For Families respond to email and telephone calls?
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France For Families information on Attraction Accessibility.
France for Families has been designed
to be viewed with the most commonly used screen resolutions of 800x600
pixels or 1024x768 pixels. To optimise your browser
follow these instructions:
1. Select Start, then Control panel.
2. For Windows XP, select "Appearances and
Themes", then
"Change the Screen Resolution", move slider to required resolution and click OK. Otherwise select
"Display", then select the "Settings" tab, move the
slider to required resolution and click OK.
To restore the original setting use the same procedure.
Firstly check this FAQ section for an answer.
We will update it with the most frequently asked questions.
Secondly you can contact us on
enquiries@france4families.com (preferred contact method). We
also have a telephone answering machine on 01923 720103. If you use
the telephone answering machine, please ensure to leave a clear message,
including your name and return email address.
France For Families Limited is a
limited company registered in England and Wales. It is
owned and operated by two Christian families who live in South West Hertfordshire. If you want to find out more,
you can contact us on
enquiries@france4families.com.
Yes we do! Please refer to our
section on advertising. We can accept general adverts and we
currently have several sections on Gites.
If your question about advertising is not answered in our
advertising section, then please contact us at
enquiries@france4families.com.
The best way to browse the France For Families
website is using
the drop down menus below the banner at the top of the page. The
website content can be accessed by clicking on
the menu item of interest.
When you are in the regional pages you will
find the interactive maps have links to our recommended attractions,
châteaux, towns etc..
If you find any difficulty in finding
information, then please do let us know.
France for Families values its visitors and has the greatest
respect for their privacy. We personally hate receiving
all kinds of junk mail and unwanted telephone sales calls. So we will
treat you with the same respect we would like to be treated ourselves. And
infact it is our legal obligation to do so.
Accordingly we have a strict data protection policy:
- If you send us email we will save the contents of such
emails on our systems for an un-determined length of time. Accordingly
such information, including the contents of your email and the address from
which it is sent will be retained by France For Families. However we will
never release such information to third parties unless required to do so by a
court of law.
- If you send us feedback we will ask for your permission
to keep your details on file. If you do not specifically give your
permission we will delete your details from our files once we have dealt with
the feedback.
- If you register for our newsletter we will keep your
details on our files for the purpose of sending you our newsletter.
- Furthermore, we would like to retain your data in order to build our
understanding of the needs and preferences of visitors to France.
From time to time we would like to send you information on products or services
from third parties and to forward your details to selected third parties
whose products or services may be of interest
to you. However we will only use your details in this
way with your express permission.
If you ever receive any unwanted mail from France For
Families please let us know urgently and we will investigate the cause and take
immediate steps to prevent any re-occurence.
What compensation can I get if I am
dissatisfied as a result of France For
Families advice?
Please note France For Families' statement on
limitation of liability. We make no charge for the advice given, so
we ask you not to expect any compensation if you are unhappy as a result
of our advice. It is given in good faith and we ask that it be
received as such too! If you think any advice is incorrect, please
let us know and we will amend the site for the benefit of others.
We do not receive any payment to list
attractions.
The vast majority of them have been visited and really enjoyed by our
families. Some have been recommended by friends and relatives.
Less than 5% of the content has not been visited by us or people we know.
If you disagree with anything - please let us know by sending us your
feedback - we want France For Families to reflect the opinions of its
users. Please note we will only make changes if we receive a lot of
consistent feedback about a given listing, so please don't be surprised if
you don't immediately see any change.
France For Families would like to develop to reflect
the views not only of its founding families, but of all its visitors.
If you think something is wrong or if you think something should be added
to the site, please tell us through our feedback form. We cannot
promise to reflect all feedback, however if we get consistent feedback
from multiple sources then we will endeavour to reflect this in changes to
the site content.
When you revisit France For Families, please check
out our "news" page as we will list here the most recent changes.
France for Families is not a travel agency and so we
will not be able to book any holidays on your behalf. However we
give a massive range of links to travel companies, gite rental agencies,
ferry companies, airlines etc......so you can use France For Families as a
portal to sites where you will be able to make all your holiday
arrangements. Please note that France For Families cannot accept any
liability for your holiday experience. You must satisfy yourself
about the service provided by each company before you make a reservation.
However, if you have any bad experiences, please let us know and we will
consider changing the site content if we get a lot of negative feedback
about any company.
On occasions we receive a high
quantity of email traffic. We will endeavour to respond as quickly
as possible to all email and at least within 3 working days. To help
us, please make sure you supply us with all necessary information together
with your enquiry.
We will not respond to telephone calls except in
exceptional cases - if you want a response you must make sure that you
leave a very clear email address when you call. And we will reply by
email with the same target turnaround time.
In order to assist our readers who have difficulty with
access we are attempting to provide information to give you an advance
indication of whether an attraction may be accessible or not.
Please read our statement on
limitation of liability which applies. We give this information in
good faith, based on all available information at our disposal, some of
which is provided by the visitor owner and is hence not within our
control. If you find information to be incorrect or mis-leading, then
please let us know so we can update the information for the benefit of
other visitors.
We have defined 3 categories:
 Accessible
for all – means that the attraction makes specific provision for disabled
visitors.
 Partially
accessible – means that provision is made for disabled visitors although
access may not be possible to all parts of the attraction.
 Not
accessible – means that the attraction is not suitable for disabled
visitors.
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